Refund policy

To start a return or refund, please contact us and include your order number.

📅 30-day returns

You have 30 calendar days from delivery to tell us you want to return a standard catalogue item, without giving a reason. If an order arrives in separate deliveries, this starts when the final item arrives. You can also request cancellation before delivery.

This includes cases printed after you order. The 30-day window does not limit your rights if an item is faulty or incorrect.

🛠️ Faulty, damaged-on-arrival or incorrect items

Tell us what went wrong. We may ask for reasonable supporting information, such as photos, to arrange the appropriate refund, replacement or other remedy. We cover the necessary return shipping costs.

📦 Return postage and address

For a change of mind, including choosing the wrong phone model, you pay the direct return postage. There is no restocking fee.

All returns go to Spain. We provide the appropriate address and instructions when you contact us. Please get these details before posting.

For change-of-mind returns, send the item within 14 calendar days of telling us you are cancelling and keep proof of posting. Your statutory cancellation right does not require our approval; a delay in providing instructions will not reduce your rights.

💳 Your refund

We issue refunds as soon as possible to your original payment method, unless you expressly agree to another method at no extra cost.

For Spain/EU change-of-mind cancellations, the refund is due within 14 calendar days of your cancellation notice. Unless we offered to collect the item, we may wait until we receive it or you provide proof of return dispatch, whichever happens first. Elsewhere, we wait for receipt only where legally permitted and respect any earlier legal deadline.

We refund the price you actually paid. Returning a complete order also includes any standard delivery charge paid, but not the extra cost of a premium delivery option you expressly chose. Your bank or payment provider may take additional time to show the refund.

🔎 Item condition and personalised orders

You can inspect an item as you would in a shop. We may reduce a refund only for loss in value caused by handling beyond what is needed to assess it. Original packaging is helpful, but not required.

Genuinely personalised items may be excluded from change-of-mind returns only where the law allows and this was clearly explained before purchase. Rights relating to faulty or incorrect items still apply.

You do not have to use a form: a clear cancellation message is enough. The optional withdrawal form is available if you prefer.

Your statutory guarantee and the consumer protections applicable where you live remain unaffected.